12 Voice of the Customer Methodologies

A sample article ... on Voice of the Customer Methodologies 

1. Customer Interviews
2. On-Site Customer Surveys
3. Live Chat
4. Social Media
5. Website Behavior
6. Recorded Call Data
7. Online Customer Reviews
8. Off-site Surveys
9. Net Promoter Score
10. Focus Groups
11. Emails
12. Dedicated Feedback Form